This Service Agreement sets out specific terms and conditions applicable to Calabogie’s “Voice Service”. This Service Agreement forms part of the Agreement between you and Calabogie, which also includes: (1) the Service Terms; (2) any other Service Agreements for other Calabogie Services to which you have subscribed; (3) any other Calabogie document describing features, products or services; and (4) any other document incorporated by reference.
In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to any Service Agreement(s), then to the Service Terms, then to any other Calabogie documentation describing features, products or services, and lastly to any other documents incorporated by reference.
Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.
- How do I accept this Service Agreement?
You acknowledge that you have read, understood and agreed to this Service Agreement by either: (a) placing an order for Voice Service by any means; (b) installing or allowing Voice Service to be installed at your premises; or (c) using Voice Service.If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use Voice Service.
- What is Voice Service?
It is a voice over Internet protocol (“VoIP”) communications service. Voice Service is comprised of voice calling functionality and Equipment.
- Are there any eligibility requirements to receive Voice Service?
Yes. Eligibility for Voice Service depends on several factors. You must have an active Internet connection in order to utilize Voice Service. When you apply for Voice Service, Calabogie will qualify the address of your premises for service availability.
- Where can I find information and pricing for Voice Service?
The Website provides information and pricing for all Voice Service packages, optional service features and overage fees, as applicable.
- How do I select a Voice Service package and service features?
With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for Voice Service with Calabogie.
- What Equipment is required to use Voice Service?
Voice Service requires Equipment consisting of a handset device and other ancillary hardware.
- Is Equipment leased or purchased?
Subject to availability and depending on your service plan, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by Calabogie on request. When ordering Voice Service, you may indicate your preference to either lease or purchase Equipment (if both options are available for your desired service plan). If you do not specify a preference, your order will reflect an Equipment purchasing arrangement by default.From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of Voice Service. By subscribing to Voice Service, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel Voice Service.
- Is Equipment leased or purchased?
Subject to availability and depending on your service plan, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by Calabogie on request. When ordering Fibre Internet, you may indicate your preference to either lease or purchase Equipment (if both options are available for your desired service plan). If you do not specify a preference, your order will reflect an Equipment purchasing arrangement by default.From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of your Fibre Internet. By subscribing to Fibre Internet, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel Fibre Internet.
- What Term applies to Voice Service?
The Website lists the various term lengths (i.e., month-to-month or Fixed Term arrangements) that Calabogie offers for Voice Service. If Calabogie offers a Fixed Term arrangement, the Website will also list the related incentives for entering into a Fixed Term arrangement (“Incentives”) that are offered for Voice Service.
- Can Calabogie make changes to Voice Service?
Yes. Pursuant to Section 5 of the Service Terms, Calabogie may at any time make changes to Voice Service, including pricing changes. Calabogie can make changes to Voice Service whether you have subscribed on a month-to-month or Fixed Term basis.
- Can I make changes to Voice Service?
Yes. For month-to-month arrangements, you may make changes at any time by contacting Calabogie at the coordinates listed in Section 44 of the Service Terms.For Fixed Term arrangements, you may add service features or upgrade your service package. However, you may not move to a lower service package or remove service features that are subject to a Fixed Term. If you wish move to a lower service package or remove a service feature, you must cancel the Fixed Term in accordance with Section 11 of this Service Agreement.
- Can I transfer a phone number from another provider to Calabogie?
Yes. Calabogie can submit a request to your existing service provider for the “transfer-in” of one or more of your existing phone numbers if you: (i) confirm that you have the right to make the request; (ii) authorize Calabogie to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees owed to your existing service provider, including any applicable cancellation charges and taxes.
- Can I transfer my phone number from Calabogie to another service provider?
Yes. Upon your request or at the request of your new service provider, if your assigned account and phone numbers are active, Calabogie will process a “transfer-out” request for a phone number assigned to you to your new chosen service provider. Upon transfer-out, the Service Agreements pertaining to the transferred Services and phone number(s) will be cancelled automatically, pursuant to Section 33 of the Service Terms. You are responsible for all Fees and taxes associated with the transfer from Calabogie, including any applicable Cancellation Charges, as defined in Section 35.
- Will 9-1-1 service always be available over Voice Service?
No. There are some important differences and limitations in how 9-1-1 calling over Calabogie’s VoIP-based Voice Service technology operates when compared to basic and E9-1-1 services provided over traditional landline telephone service. These differences and limitations are set out in Section 28 of the Service Terms.
- How do Calabogie Parties limit their liability for 9-1-1 services over Voice Services?
Calabogie Parties limit their liability for 9-1-1 services over Voice Services as provided in Section 29 of the Service Terms.