- The Customer agrees to pay for utilities received and acknowledges that accounts are due and payable in full by the Due Date.
- In the absence of a contract with a tenant, or in the event that utilities are used by an unknown person, the cost for that usage is due and payable by the Owner and/or Landlord of the property.
- The due date is typically 21 calendar days from the bill issue date. Any account not paid in full by the due date will be considered to be Past Due and will be subject to late payment charge.
- If any portion of a bill remains unpaid on the date of the next billing, the outstanding balance will appear on all subsequent bills as a previous balance and must be paid without delay, in order to avoid possible interruption of service.
- The Customer agrees, on request of the Utility, to make a deposit to be held by the Utility as a guarantee that the Customer will fulfill all the terms of these conditions of service.
- The rates are subject to change.
- The Customer agrees to provide a convenient and safe space for the Utilities meters, wires and appliances in the service location and acknowledges that the Utility shall, at all reasonable hours, have ready access to the service location for the purpose of reading, examining, repairing or removing its meters, wires, piping and other material or appliances.
- Customer provided equipment connecting the service location with the point of demarcation must meet the requirements of relevant legislation regulations. The customer is responsible for all equipment and associated maintenance from the point of demarcation for each service.
- The point of demarcation varies depending on the service. The point of demarcation for electricity is the point at which the Utilities wires enter the stack or the meter itself. For water and sewer it is the curb stop at the street or the property line. For gas it is at the meter set. All meters belong to Calabogie Utilities.
- Meters and all material and appliances of the Utility in the service location shall be at the risk of the Customer; if destroyed or damaged by fire, vandalism, or any cause whatsoever, other than ordinary wear and tear, the Customer shall pay the Utility the cost of repairing or replacing Utility meters or appliances.
- In multiple unit dwellings, the Customer is responsible for ensuring that the meter records his/her own consumption.
- The Customer hereby acknowledges that the Utility, at its option, may remove from the service location the meters and all Utility material and appliances at its expense and/or discontinue the supply of utilities whenever any accounts for the service or any other monies owed to the Utility are in arrears, or upon violation by the Customer of any of the terms and conditions of these conditions of service. The resumption of any said discontinued service shall be subject to a reconnection charge.
- The Utility agrees to use reasonable diligence in providing a regular and uninterrupted supply of utilities, but does not guarantee a constant supply, and will not be liable in damages to the Customer for failure to supply utilities to the service location.
- Service will continue from year to year, until terminated, provided that the Customer shall remain responsible for all amounts owing to the Utility regardless of termination.
- The Utility reserves the right to periodically measure the maximum utility load being consumed at the service location in order to establish a basis for billing.
- All electrical and mechanical equipment used by the Customer shall be subject to the reasonable approval of the Utility, and Customer shall so take and use the electrical energy as not to endanger the apparatus of the Utility or cause any wide or abnormal fluctuations of the line voltage.
- If devices are installed or used by the Customer in such manner so as not to register on Utility meters, or if the Customer has tampered with Utility meters, the Utility may charge the Customer for consumption based on maximum capacity of connected devices or other methods of estimating unrecorded consumption back to the date of the initiation of the unrecorded consumption.
- If a meter ceases to register, or has registered or is read incorrectly, the Customer shall pay for the actual utility consumed, provided that any adjustment required due to such an error shall be limited to two years from the date of the discovery of the error.
- If there is damage to the service location rendering continued service unsafe, the supply of utilities shall be suspended until it is safe to provide utilities to the service location.
- The customer expressly undertakes and agrees to save the Utility harmless from any and all claims for the loss or damage in any way arising out of the Customers’ wiring installation of appliances or other work in the service location, and to release the Utility from all claims, demands, costs and charges in any way relating to the Customers’ said work.
